We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls & physical security measures.
Phishing is a method used by fraudsters to deceive someone into giving information. Most of the time phishing will take the form of emails which purport to be from well-known companies & ask recipients to send their personal information. This information is then used for identity theft & fraud. We will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in Velvetdrapery email to you, which refers to your original query. Velvetdrapery will never ask you to send any personal details by email unless you have contacted us first. If you have not contacted Debenhams, please ignore any email claiming to be from Debenhams which asks for personal details, and let us know about it. For security reasons we will ask you to give us a call.